You can email us at support@fibernomads.com where our customer service team will be happy to help you with whatever you need.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Please contact us at support@fibernomads.com

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Some orders may take between 3-5 business days to arrive. Whereas some might take 3-4 weeks. Please refer to the shipping tab below the individual product to know the shipping time for that specific product.

If you don't receive your order within 4 weeks after placing the order, you are eligible for a full refund.

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

We ship from Florida, USA.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.